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Recruitment of Service Engineer

Full-time

Job Context:

As a leading EdTech Company in Bangladesh, BacBon Limited is committed to delivering 360-degree products and services for the digital transformation of the education sector in Bangladesh, with over 13 years of extensive experience. To support the growing deployment and maintenance of our Smart Solution products and services, BacBon is seeking a dedicated Service Engineer to join our dynamic Smart Solution Team.

The primary responsibility of this role is to install, configure, maintain, and provide technical support for Interactive Flat Panels (IFPs), smart classroom solutions, conference systems, and other digital collaboration technologies. The role involves onsite implementation, troubleshooting, preventive maintenance, customer support, and ensuring the smooth operation of deployed solutions.

If you are passionate about technology, problem-solving, and delivering exceptional customer service while contributing to digital transformation initiatives, this is an excellent opportunity to build your career with BacBon Limited.

Position:

Service Engineer


Job Nature:

Full-time


Office Hours:

10:00 AM to 6:00 PM


Salary:

25K-35K


Job Description:

  • - Install, configure, maintain, and troubleshoot Interactive Flat Panels (IFPs), computer hardware, networking equipment, CCTV cameras, and digital collaboration solutions while providing onsite and remote technical support.
  • - Conduct hardware inspections, repairs, component replacements, and system upgrades as required.
  • - Install and configure operating systems, device drivers, and basic software applications.
  • - Assist in the deployment, commissioning, and maintenance of technology solutions and IT infrastructure projects.
  • - Maintain service reports, maintenance records, inventory logs, and technical documentation.
  • - Coordinate with vendors and suppliers regarding hardware procurement, warranty claims, and replacement parts.
  • - Ensure timely resolution of customer complaints and service requests while maintaining high customer satisfaction.
  • - Perform basic network troubleshooting and provide support for LAN, Wi-Fi, and internet connectivity issues.
  • - Follow company policies, technical standards, and safety procedures during all service and maintenance activities.
  • - Support project implementation teams during installation, testing, and handover phases.
  • - Provide user training and guidance on the proper use and maintenance of hardware equipment.

Job Requirements:

  • - Prior 3+ years of experience in hardware servicing, maintenance, and technical support.
  • - Minimum 2 years of experience in troubleshooting and repairing IFP/smart TV panels, displays, motherboards, and other components.
  • - Diploma/B.Sc. in Computer Science, Computer Engineering, Electronics, Electrical Engineering, or a related field.
  • - Basic knowledge of networking and IT infrastructure.
  • - Strong communication skills in both Bangla and English (spoken and written).
  • - Good communication and customer service abilities.
  • - Willingness to travel for field support and project-related assignments when required.
  • - Strong problem-solving ability and the capacity to work under pressure.
  • - Basic reporting and documentation skills.
  • - Teamwork, coordination, and leadership capabilities.

Benefits and Perks:

  • - Transportation allowance.
  • - Subsidized lunch facility.
  • - Monthly team performance incentive.
  • - A dynamic and supportive work environment.
  • - Opportunity to work with an international team and gain global exposure.
  • - Professional training and career development opportunities.

Job Location:

Dhaka, Bangladesh.


Application Deadline:

30 June 2026


Apply now →